Client Experience Manager

Job Summary

A company is looking for a Client Experience Manager.

Key Responsibilities:

• Develop and maintain a deep understanding of product offerings to respond to customer inquiries
• Provide ongoing support via the help desk platform, championing customer needs
• Support the development and update of the knowledge base to enhance help desk support

Required Qualifications:

• Experience as a Rehab Clinician (e.g., SLP, OT, PT, COTA, PTA)
• Highly analytical mindset with the ability to troubleshoot software issues
• Proactive and self-motivated, capable of quick and autonomous learning
• Experience in dynamic work settings that require adaptability
• Bachelor's degree with strong academic performance