Customer Excellence Lead

Job Summary

A company is looking for a Customer Excellence Lead to optimize global operations processes and enhance CRM alignment.

Key Responsibilities

• Drive transformation and strategy initiatives in collaboration with leadership to identify growth opportunities
• Design and implement solutions with cross-functional teams to improve process efficiency and quality
• Facilitate knowledge transfer and training sessions to empower users and support teams

Required Qualifications

• Bachelor's degree in business administration or related field preferred
• 5+ years of experience in a similar role with strong CRM knowledge
• Proficient knowledge of CRM software, preferably Salesforce
• Experience in the payment processing industry is a plus
• Strong analytical skills and project management experience