ASE Certified Automotive Repair Expert

Job Summary

A company is looking for an Automotive Repair Expert who will provide automotive repair guidance and support to consumers.

Key Responsibilities

• Engage with consumers via phone, email, SMS, and chat to answer repair-related questions and schedule appointments
• Serve as an internal subject matter expert and maintain communication with partners to address needs and concerns
• Provide training and qualitative feedback to partners and internal teams to ensure high-quality information delivery

Required Qualifications

• More than 3 years of experience as an auto repair technician and/or service advisor
• ASE Certified or willing to obtain certification within the first 6 months of employment
• Familiarity with webinars and screen share technology
• Proficient in using Salesforce
• Ability to manage multiple projects in a fast-paced environment