Technical Support Specialist

Job Summary

A company is looking for a Workplace Engineering Track Engineer.

Key Responsibilities

• Provide Tier 1 technical support for IT-related issues, including MAC systems
• Respond to and document trouble tickets in a timely manner, ensuring adherence to policies
• Establish professional relationships with customers and escalate issues as necessary

Required Qualifications

• Associate degree in Information Technology or equivalent experience
• Minimum 2+ years of experience in a technical support role
• Experience with MAC configuration, troubleshooting, and user support
• Ability to troubleshoot laptops, desktops, and peripherals
• Willingness to work in a rotational shift 24/7/365