Remote Customer Service Representative

Job Summary

A company is looking for a Remote Call Center Representative.

Key Responsibilities

• Serve as the first point of contact for HR questions via inbound calls and email
• Work on HR cases related to payroll, benefits, and inquiries, while documenting and escalating as necessary
• Deliver professional service in a fast-paced environment, maintaining confidentiality

Required Qualifications

• 1-2 years of customer service experience
• Comfort with technology and willingness to learn HR systems
• Ability to handle high call and case volume with professionalism
• HR background is a plus, but not required
• Full training provided for internal systems and processes