Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Delight customers by keeping commitments and proactively communicating about deliverables
• Document meetings and decisions clearly to ensure effective follow-up and action items
• Co-manage a portfolio of healthcare customers, supporting program launches and ensuring retention and contract expansion

Required Qualifications

• 3+ years in customer success or account management, preferably in health tech or SaaS
• Familiarity with the basics of U.S. healthcare
• Proven ability to manage multiple projects effectively
• Bachelor's degree; MBA or MPH is a plus
• Willingness to travel 1-2 times per quarter for team retreats and customer visits