Technical Support Manager

Job Summary

A company is looking for a Manager, Technical Support Engineering.

Key Responsibilities:

• Lead, mentor, and coach a team of Technical Support Engineers
• Deliver technical support to customers while fostering a culture of technical excellence
• Collaborate with internal teams to resolve complex technical issues and implement process improvements

Required Qualifications:

• 5+ years of experience in technical support for enterprise software solutions
• 2+ years of people management or team leadership experience in a technical support environment
• Experience with REST APIs and debugging API-related issues
• Ability to analyze support trends and enhance customer experience
• Familiarity with security automation or IT workflows