Customer Success Manager

Job Summary

A company is looking for a Manager of Customer Success.

Key Responsibilities

• Lead a Customer Success team to retain customers and expand product and service offerings while meeting key operational metrics
• Upskill and coach Customer Success Managers to ensure effective support for external customers and partners
• Act as the primary point of contact for escalation issues and manage the assignment of team members to new customers

Required Qualifications

• Bachelor's Degree from an accredited college or university or relevant experience - Preferred
• 5+ years of leadership experience in a client success sales and/or service environment
• Proven ability to build valuable business relationships with customers across all products
• Experience in building customer relationships within complex organizations