Customer Support Lead

Job Summary

A company is looking for a U.S. Customer Support Lead.

Key Responsibilities

• Manage customer support inquiries across Discord, live chat, and email during U.S. hours
• Develop and lead a culture of exceptional customer support across multiple channels
• Build internal programs and resources to improve product support workflows

Required Qualifications

• 3+ years of experience in web3, preferably in crypto exchanges or financial services
• Experience managing large Discord communities and knowledge of best practices
• Availability to work shifts on weekends and outside standard work hours
• Ability to adapt to changing priorities in a fast-paced environment
• Desire to continuously learn about emerging technologies like DeFi and Web 3.0