Director of Customer Success

Job Summary

A company is looking for a Director of Customer Success.

Key Responsibilities

• Scale and lead the customer success organization, focusing on onboarding, retention, and revenue expansion
• Develop repeatable playbooks and training for the customer success team based on trusted customer data
• Collaborate with cross-functional teams and provide market input to drive strategic planning and product decisions

Required Qualifications

• Experience building and leading customer success teams in high-growth organizations
• Familiarity with high velocity/high volume sales environments
• Preferred background in blue-collar tech
• Proven track record of team building and achieving goals in a fast-paced SaaS setting
• Experience managing diverse teams and remote employees