Customer Success Operations Specialist

Job Summary

A company is looking for a Customer Success Operations Specialist.

Key Responsibilities

• Coordinate and escalate issues between customers, users, and internal teams
• Perform scheduled operational tasks with strict accuracy and on-time completion
• Identify areas for improvement and help streamline the Customer Success function

Required Qualifications

• 2+ years of experience in B2B SMB or scaled customer success, account management, or sales
• Strong project management skills with the ability to prioritize requests
• Experience using an enterprise CRM (HubSpot, Salesforce, etc.)
• Ability to adapt to changing priorities as the company scales
• Experience in FinTech is a plus