Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist, NA.

Key Responsibilities

• Provide technical support and troubleshoot online booking and proprietary travel technology tools
• Respond to client inquiries through various communication channels, ensuring timely support
• Document resolutions and collaborate with internal teams to enhance customer experience

Required Qualifications

• Multi-GDS knowledge, preferably Sabre
• Experience with online booking tools such as Concur Travel or GetThere
• 2+ years of travel industry experience
• 1+ years in technical support or customer service within travel technology
• Experience with Service Desk software systems