Remote Service Desk Technician

Job Summary

A company is looking for a Service Desk Technician for a remote position.

Key Responsibilities

• Accept and log customer calls, triaging by severity and executing first attempts at resolution
• Track and manage customer calls throughout their lifecycle, ensuring adherence to Service Level Agreements (SLA)
• Perform account management services and fulfill service requests according to Standard Operating Procedures (SOPs)

Required Qualifications

• 2-3 years of technical helpdesk or technical call center experience
• CompTIA A+ certification preferred
• Hands-on experience with Windows and MAC Operating Systems
• Knowledge of Active Directory and O365 user account management
• Experience with monitoring tools and job scheduler applications