Repair Service Representative

Job Summary

A company is looking for a Repair Service Representative.

Key Responsibilities

• Serve as the primary contact for customer and sales inquiries regarding repairs, providing detailed information on products and service options
• Manage repair order intake, approvals, and estimates, ensuring accurate documentation for revenue recognition
• Act as a liaison between customers and internal teams to address technical questions and ensure effective resolution of repair-related concerns

Required Qualifications

• High School Diploma or equivalent
• 2+ years of relevant experience
• Experience with Microsoft Excel, Word, Access, Outlook, and ERP systems
• Proficiency in data analysis tools such as queries and pivot tables
• Preferred experience using SAP, SalesForce, and/or ServiceMax