Patient Success Advocate

Job Summary

A company is looking for a Patient Success Advocate for FT Weekend Coverage.

Key Responsibilities

• Provide courteous and professional assistance to customers via phone, email, and chat
• Educate customers on the features and benefits of technology products and services
• Conduct follow-up communication to ensure customer satisfaction and escalate concerns as necessary

Required Qualifications

• Multi-channel help desk experience, preferably with Zendesk
• Experience in a customer-facing healthcare role
• Previous experience in a metrics-driven position
• Experience working with Medicare patients
• Prior experience in a remote work environment