Bilingual Customer Service Advocate

Job Summary

A company is looking for a Bilingual English and Spanish Customer Service Advocate.

Key Responsibilities

• Meet performance goals in patient satisfaction, accuracy, quality, and attendance
• Provide services to customers by exchanging complex and sensitive information while acting as a patient advocate
• Utilize systems to resolve customer needs such as appointments, authorizations, and eligibility

Required Qualifications

• High School Diploma / GED or equivalent experience
• Must be 18 years of age or older
• 2+ years of experience in a customer service role
• Bilingual fluency in English and Spanish
• Ability to work full-time (40 hours/week) during normal business hours, including flexibility for overtime and weekends