Temporary Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative (Temp) to deliver exceptional customer experiences during the holiday rush.

Key Responsibilities:

• Serve as the first point of contact for consumer inquiries via Zendesk CRM
• Manage a large volume of inbound and outbound communications efficiently
• Assist customers with order processing, shipment tracking, and returns or exchanges

Required Qualifications:

• Prior experience in a multichannel customer service role preferred
• Fluent in English; bilingual capabilities are a plus
• Familiarity with CRM tools such as Zendesk, and Microsoft Tools is a plus
• Ability to work weekends and holidays as needed