Seasonal Benefit Customer Service Representative

Job Summary

A company is looking for a Benefit Customer Service Representative - Seasonal Colleague - Non Bilingual.

Key Responsibilities

• Provide compassionate and timely responses to plan participants via phone, email, and instant messaging
• Safeguard confidential information in accordance with HIPAA and Data Privacy laws
• Translate complex health and pension plan information into understandable terms for customers

Qualifications

• High School degree required
• Experience in a customer service-related field
• Ability to work in a structured environment and adhere to schedules
• Experience using Microsoft Office and managing multiple tasks simultaneously
• Comfortable working in a virtual environment and participating in online training