Customer Success Associate

Job Summary

A company is looking for a Customer Success Associate to advocate for partner communities and enhance their experience with the software.

Key Responsibilities

• Ensure customer health by understanding workflows and maximizing software value
• Provide user communications and onboarding to facilitate product activation
• Support account expansion by identifying opportunities and collaborating with the sales team

Required Qualifications

• 2+ years of professional experience with a proven track record of meeting goals
• Experience supporting SaaS software is preferred but not required
• Interest or experience in GovTech, floodplain management, GIS/mapping, or project management for government clients
• Ability to work comfortably in a high degree of ambiguity
• Detail-oriented and committed to quality in customer engagement