Tier II Technical Support Analyst

Job Summary

A company is looking for a Tier II Technical Support Analyst to ensure the stability and performance of critical SDDC applications.

Key Responsibilities

• Provide advanced technical and functional support for designated SDDC applications
• Investigate and resolve escalated issues from Tier I
• Review and maintain Knowledge Base Articles (KBAs) in ServiceNow

Required Qualifications

• 3+ years of experience in technical support or systems analysis
• Proficiency in ServiceNow administration and workflow management
• ServiceNow System Administrator certification preferred
• Ability to collaborate with cross-functional teams
• Creativity and adaptability in problem-solving