Client Support Representative

Job Summary

A company is looking for a Client Support Representative, Tier-3 (2PM-10PM).

Key Responsibilities

• Serve as the primary point of contact for clients, addressing inquiries and resolving issues via phone, email, and chat
• Provide white-glove support to prestigious clients, handling payment inquiries, advanced product troubleshooting, and compliance-related support
• Assist in delivering tier-1 and tier-2 support services, including account management and product functionality support

Required Qualifications

• 6+ months of customer support-based experience
• Comfortable working around adult content
• Strong typing skills
• Proven client support expertise
• Ability to manage escalations effectively