IT Help Desk Specialist

Job Summary

A company is looking for a Rapid Resolution Specialist (Tier 1 IT Help Desk).

Key Responsibilities

• Respond to client communications and determine problem severity
• Log client issues and create service requests while providing status updates
• Troubleshoot basic and intermediate technical issues and assign resources for resolution

Required Qualifications

• High School diploma with two years of relevant experience or an Associate's degree
• Previous IT experience preferred
• Proficiency with MS Office applications and business collaboration tools
• Ability to work collaboratively in a fast-paced environment
• Experience in maintaining documentation and administrative procedures