Seasonal Customer Service Representative

Job Summary

A company is looking for a Seasonal Customer Service Representative for the holiday season.

Key Responsibilities

• Provide excellent customer service through live chats, emails, and phone calls
• Address customer inquiries, concerns, and issues promptly and professionally
• Document customer interactions accurately in the CRM and identify opportunities for improving the customer experience

Required Qualifications

• Bachelor's degree or equivalent work experience
• 1+ years of experience in a customer service setting, preferably at a premium brand
• 1+ years of experience in building customer relationships and resolving complaints
• 1+ years of experience in identifying and solving customer issues
• Experience with Salesforce or other CRM software is a plus