Customer Experience Associate

Job Summary

A company is looking for a Customer Experience Associate to join a leading self-publishing and print-on-demand platform.

Key Responsibilities

• Assist customers with locating orders, navigating the website, and resolving billing inquiries
• Provide timely and empathetic support across multiple channels (chat, email, phone)
• Meet performance metrics including number of tickets resolved, customer satisfaction scores, and response time targets

Required Qualifications

• Minimum 1 year of customer support experience; SaaS industry experience preferred
• Proficiency with helpdesk tools such as FreshDesk or similar platforms
• Ability to work independently and manage time effectively in a remote setting
• Must be available to work onsite in the RDU area for the first week of training
• Contract position running from October 6th to January 30th