Bilingual Customer Experience Specialist

Job Summary

A company is looking for a Bilingual Associate Customer Experience Specialist in Mexico.

Key Responsibilities:

• Log into multiple business applications and manage customer interactions across various channels
• Resolve customer inquiries and issues efficiently while maintaining professional and empathetic communication
• Document all interactions accurately and participate in continuous learning and training

Required Qualifications:

• Bilingual in English and Spanish (reading, writing, and speaking)
• Two years of experience in a customer-facing or knowledge delivery role preferred
• Proficiency in using multiple software applications and systems simultaneously
• Ability to work in a remote environment with a dedicated workspace and required internet speed
• Experience with Microsoft Windows Operating Systems