Illinois Licensed Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist to manage billing and assist members with payments.

Key Responsibilities

• Mail reminder and lapse letters in a timely manner
• Review retention reports and manage unpaid accounts
• Make at least 50 outbound calls per day to assist members

Required Qualifications

• High school diploma or GED
• 2 years of customer service and/or sales experience, preferably in the insurance industry
• Basic computer proficiency
• Illinois Property and Casualty (P&C) insurance license or ability to obtain within 90 days of hire