Patient Experience Specialist

Job Summary

A company is looking for a Patient Experience Specialist (Part-Time).

Key Responsibilities

• Make outbound calls for appointment reminders and patient engagement initiatives
• Handle SMS, chat, and email communication from patients
• Research and resolve patient concerns to achieve first contact resolution

Required Qualifications and Skills

• Authorized to work in the United States
• 2+ years in a virtual administrative support role or call center experience
• Ability to multi-task and work in a fast-paced environment
• Experience with Microsoft Office and electronic filing systems
• Experience working with high discretion and confidential information