Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist - US.

Key Responsibilities

• Manage and resolve incoming customer queries via Service Cloud, email, and calls
• Troubleshoot product- and service-related issues and conduct screen-sharing sessions with customers
• Perform routine Salesforce and Precursive configuration and assist with customization tasks

Required Qualifications

• 2+ years in a Salesforce Admin, Customer Support, or Consultancy role
• Hands-on experience with Salesforce administration tools (e.g., Process Builder, Flow)
• Strong troubleshooting skills, including the use of Debug Logs
• Customer-first mindset with a proactive approach to documentation and issue escalation
• Ability to work independently in a fast-paced, remote environment