Bilingual Benefits Customer Service Representative

Job Summary

A company is looking for a Benefits Customer Service Representative - Bilingual.

Key Responsibilities

• Build rapport with Spanish-speaking customers and exceed their expectations
• Safeguard confidential information and maintain compliance with HIPAA and Data Privacy laws
• Translate complex plan information into simple explanations for customers

Required Qualifications

• High School diploma required
• Excellent Spanish language skills; ability to translate calls into grammatically correct English
• Experience working in a customer service environment
• Comfortable working in a virtual environment