Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to bridge the gap between customers and technology.

Key Responsibilities

• Provide customer-facing troubleshooting and root cause investigations
• Collaborate with engineering, product, and operations to resolve issues and enhance workflows
• Analyze user feedback to improve AI worker reliability and performance

Required Qualifications

• 3+ years of experience in a technical support, solutions engineering, or SRE-like role
• Experience working with APIs, logs, databases, and modern web stacks
• High ownership mentality with a proactive approach to problem-solving
• Ability to manage multiple tickets and tools effectively
• Curiosity and determination to understand and resolve technical issues