Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (2nd or 3rd shift).

Key Responsibilities

• Provide technical assistance to end-users via live chat and email inquiries
• Resolve customer issues within Service Level Agreement (SLA) parameters while maintaining end-to-end problem ownership
• Collaborate with support teams and escalate issues as necessary

Required Qualifications

• High school diploma or equivalent
• U.S. Citizenship is required, with the ability to obtain and maintain a USPS Public Trust clearance
• Previous experience in a Technical Support or Customer Service Representative role
• Ability to type at least 45 words per minute
• Proficiency in Windows-based software and Microsoft Office tools