Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance customer engagement and drive adoption of their video platform.

Key Responsibilities

• Manage the customer journey from pilot through onboarding, expansion, and renewal
• Facilitate communication between customers and the design team for successful implementation
• Develop tailored playbooks and deliver engaging training sessions to maximize platform usage

Required Qualifications

• 3-5 years of experience as a Customer Success Manager, preferably in B2B SaaS or creative technology
• Experience with expansion quotas and a strong motivation to achieve them
• Proficient in facilitating online training sessions
• Comfortable using data to inform decisions and actions
• Highly organized with the ability to manage multiple accounts effectively