Bilingual Systems Support Specialist

Job Summary

A company is looking for a Bilingual Systems Support Professional (Remote).

Key Responsibilities

• Process and maintain service tickets, ensuring ownership throughout the support incident
• Install, configure, and diagnose client workstations and equipment, providing technical guidance to users
• Document activities and technical information, and assist with account management and data backup as needed

Required Qualifications

• 1-3 years of experience in a technical support role
• Relevant Degree/Diploma or equivalent experience
• Strong knowledge of Windows Operating Systems, MacOS, and iOS
• Proficiency in common productivity applications, including Microsoft Office Suite and Office 365
• Fluency in both English and French