Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to ensure clients realize maximum value from their SaaS solutions.

Key Responsibilities

• Guide new customers through successful onboarding and product adoption
• Build strong, long-term relationships with client stakeholders
• Partner with Sales to identify upsell and cross-sell opportunities for account growth

Required Qualifications

• 5+ years of experience in Customer Success, Account Management, or related roles in a B2B SaaS environment
• Experience in driving business outcomes by aligning technology solutions with organizational goals
• Strong analytical skills with a proactive, solution-oriented mindset
• Comfortable engaging with SaaS platforms, CRM systems, and customer success tools
• Able to work effectively and independently in a distributed, global team environment