Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist I.

Key Responsibilities

• Collaborate with a team to resolve inbound client inquiries
• Provide specialized care to clients while exceeding performance metrics
• Develop action plans for clients experiencing service issues

Required Qualifications

• BA/BS degree or equivalent work experience
• 1+ years of experience in a customer-facing role
• Experience using Salesforce or other CRM platforms
• Results-driven attitude with a flexible approach
• Experience managing a busy caseload with effective time management