Implementation Specialist

Job Summary

A company is looking for an Implementation Specialist to guide newly signed customers through the onboarding process.

Key Responsibilities

• Complete implementation and setup steps for newly signed customers
• Create documentation and training materials for customer support and product end users
• Maintain regular contact with integration customers and serve as the main point of contact for questions

Required Qualifications

• High school diploma or equivalent required; minimum of three years' experience in a customer-facing role
• Proficient in the use of Microsoft Office Suite
• Must be customer-oriented and provide exceptional customer service
• Ability to manage short- and long-term projects effectively
• Experience with Salesforce for tracking customer interactions is preferred