Contact Center Operations Supervisor

Job Summary

A company is looking for a Contact Center Operations Supervisor who will lead an operational team to deliver superior customer service.

Key Responsibilities

• Hire, onboard, and develop talent while fostering a culture of engagement and diversity
• Manage team expenses, including labor budgets, scheduling, and timecard oversight
• Oversee operational workflow, performance metrics, and compliance to ensure superior service delivery

Required Qualifications

• Demonstrated work experience in the healthcare industry or contact center
• Proven ability to lead a team effectively and collaborate with others
• Highly motivated, responsible, and organized with relevant work experience
• Working knowledge of Microsoft Office 365 and relevant computer programs
• Ability to organize, prioritize, and supervise projects independently