Senior Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer to join their support team.

Key Responsibilities

• Serve as the highest level of technical escalation for critical customer issues
• Perform advanced troubleshooting and in-depth analysis of technical issues across various platforms
• Partner with Engineering teams to diagnose and resolve complex technical challenges

Required Qualifications

• 7+ years of experience in technical customer support or systems engineering, preferably in cybersecurity or SaaS
• Proven ability to configure Windows operating systems and perform preliminary dump-file analysis
• Deep technical expertise in troubleshooting across Windows, macOS, and Linux environments
• Strong experience with API integration, scripting (Python, PowerShell, or Bash), and data analysis
• Strong understanding of networking concepts, including firewalls and TCP/IP troubleshooting