Senior Customer Service Representative

Job Summary

A company is looking for a Senior Customer Service Representative.

Key Responsibilities:

• Serve as a resource or Subject Matter Expert for team members or internal customers
• Handle escalated calls and resolve complex customer issues
• Guide and educate customers on consumer-driven health care topics and assist with appointment scheduling

Required Qualifications:

• High School Diploma/GED
• Must be 18 years of age or older
• 1+ years of customer service experience or relevant experience in a medical office or call-center setting
• Proficient in translating health care-related jargon into simple instructions