Customer Success Specialist

Job Summary

A company is looking for a Customer Success Specialist to join their Customer Care team.

Key Responsibilities

• Establish and maintain relationships with assigned customers, serving as the primary interface for communication and support
• Process Labor Law Poster orders and assist customers with sales-related issues, tracking orders, and resolving invoice problems
• Collaborate with internal teams and regulatory experts to ensure compliance and provide accurate information to clients

Required Qualifications

• 3 years of total office experience with at least 1 year in customer service
• High School Graduate or General Education Degree (GED)
• Proficient in the use of a PC and MS Office Suite
• Ability to learn and utilize various software applications
• Professional communication skills in multiple channels including phone and email