Member Service Advisor

Job Summary

A company is looking for a Member Service Advisor I.

Key Responsibilities

• Provide prompt, friendly, and accurate service while identifying member needs and promoting products
• Resolve product or service issues by clarifying member concerns and expediting corrections
• Perform member account maintenance and provide first-tier technical support for electronic services

Required Qualifications

• High school diploma or G.E.D
• Minimum 1 year of experience in a financial institution
• Minimum 1 year of call center, sales, or similar experience
• Basic to intermediate computer skills, including Microsoft Office
• Ability to work independently and meet performance expectations