Senior Customer Success Program Manager

Job Summary

A company is looking for a Senior Customer Success Program Manager.

Key Responsibilities

• Develop and continuously improve Customer Success programs
• Create short and long-term strategies for customer success programs, including project plans and release cycles
• Partner with cross-functional teams to enhance customer programs and lead integration efforts

Required Qualifications

• At least 10 years of experience in GTM operations, customer success, or program management within the software or technology industry
• Strong understanding of project management tools and processes
• Basic knowledge of data formats and structures (JSON, CSV, SQL/NoSQL)
• Knowledge of software development and backend product metrics
• Experience with customer engagement platforms is an advantage