Customer Success Program Manager

Job Summary

A company is looking for a Manager, Customer Success Program.

Key Responsibilities

• Oversee customer success initiatives to enhance client satisfaction and retention
• Develop and implement strategies to drive customer engagement and value realization
• Collaborate with cross-functional teams to align customer success goals with business objectives

Required Qualifications

• Proven experience in customer success or account management roles
• Strong understanding of customer relationship management processes
• Experience in developing and executing customer success strategies
• Ability to analyze customer data to drive improvements
• Relevant degree or equivalent experience in a related field