Senior Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative Senior.

Key Responsibilities

• Receive and resolve customer concerns via phone in accordance with corporate guidelines
• Serve as a liaison between physicians, health plans, and IPA staff while logging issues for follow-up
• Participate in training and support for newly hired staff, ensuring adherence to departmental goals

Required Qualifications

• High School Diploma / GED or equivalent work experience
• 1+ years of experience in a Medicare and HMO environment
• 1+ years of claims processing or customer service experience
• Experience interpreting provider and health plan contracts
• Ability to work full-time with flexible scheduling during normal business hours