Customer Success Representative

Job Summary

A company is looking for an Enterprise Customer Success Representative.

Key Responsibilities

• Evaluate customer needs and connect them to appropriate solutions while delivering impactful product demonstrations
• Ensure successful customer onboarding, digital access setup, and ongoing training for instructors
• Utilize reports and data to analyze market share and adapt solutions to meet evolving customer strategies

Required Qualifications

• Bachelor's Degree or equivalent experience
• Experience in customer-facing roles such as customer success, account management, or corporate training
• Familiarity with Edtech, Higher Education, or Sales
• Must be located in the Eastern Time Zone, US
• Demonstrated ability in relationship building and change management