Platform Success Manager

Job Summary

A company is looking for a Platform Success Manager to enhance client success through training and support on their platform.

Key Responsibilities

• Lead engaging training sessions and create training content for clients
• Align client goals with platform capabilities and analyze usage patterns for deeper adoption
• Provide technical support and troubleshoot issues to improve the client experience

Required Qualifications

• 4+ years of experience in client enablement, customer training, or tech-focused customer success
• Ability to explain complex concepts in simple terms
• Experience managing Enterprise-level accounts
• Analytical mindset focused on client outcomes
• Familiarity with CRMs and a passion for process improvement