Customer Support Analyst

Job Summary

A company is looking for a Customer Support Analyst to assist clients with technical issues related to their system and products.

Key Responsibilities

• Provide customer support for technical issues via various communication channels
• Build rapport with customers and partners to enhance product usage and efficiency
• Maintain case documentation and adhere to communication and quality standards

Required Qualifications

• Higher Education preferably in Hotel Management, IT, or Business
• Professional experience in a technical customer support role
• Fluency in English; knowledge of French or Spanish is a plus
• Unrestricted right to work in the United States
• Willingness to work in shifts to support customers globally 24/7