Virtual Customer Support Assistant

Job Summary

A company is looking for a Virtual Customer Support Assistant.

Key Responsibilities

• Respond to customer inquiries in Portuguese (and English, if applicable) via phone, email, and chat regarding orders, services, billing, or technical support
• Update and maintain accurate customer records in CRM systems (e.g., HubSpot, Zendesk, Salesforce)
• Provide proactive and personalized solutions to enhance customer satisfaction and retention

Required Qualifications

• High school diploma or equivalent; additional qualifications in customer service or related fields are a plus
• 1-2 years of experience in customer contact roles (junior candidates with strong skills are welcome)
• Fluency in Portuguese at a native or professional level; proficiency in English or another EU language is an advantage
• Familiarity with CRM tools (e.g., HubSpot, Zendesk) or willingness to learn (training provided)
• Stable internet connection (minimum 20 Mbps) and a dedicated workspace for remote work