Customer Care Associate

Job Summary

A company is looking for a Customer Care Associate to assist members in navigating the healthcare system.

Key Responsibilities

• Assist members by answering incoming calls and addressing healthcare questions and issues
• Verify and collect demographic information while ensuring adherence to policies and regulations
• Document issues and follow up with members and providers to ensure resolution

Required Qualifications

• High School Diploma or G.E.D; Associate's degree preferred in a relevant field
• Minimum of one year of customer service experience required
• Basic knowledge of MS Word and Excel required
• Ability to pass standardized interview and job-related testing
• Bilingual skills may be required based on assignment