Bilingual Customer Service Specialist

Job Summary

A company is looking for a Bilingual Customer Engagement Specialist.

Key Responsibilities

• Answer 40-60 inbound calls, responding to inquiries of varying complexity
• Investigate and resolve issues, collaborating with internal teams as needed
• Maintain accurate documentation of all customer interactions

Required Qualifications

• High School Diploma or equivalent required
• 2+ years of experience in a healthcare customer service role
• 1+ year of experience in a high-volume call center
• Fluency in Spanish required
• Proficient computer skills including Microsoft Word, Excel, and Outlook